Privacy Policy

Overview

This Privacy Policy describes how NorthAuracollectiveofficial.com ('we', 'us', or 'our') collects, uses, stores, and protects information when you use NorthAura Flow (the 'App'). This page is maintained by the app owner to answer common privacy questions about NorthAura Flow. If you have questions, please contact us at the address below.

Information we collect

We collect information you provide directly and information generated automatically as you use the App.

• Account information: email address, name, and authentication credentials when you sign up or sign in with Google.
• Profile and usage data: saved guides, bookmarks, flashcard progress, medication favorites, study progress, game history, and any notes you create.
• Clinical documentation: text you enter into documentation templates, SBAR builders, report builders, and the AI assistant chat.
• Subscription data: plan tier, subscription status, and payment-related identifiers provided by Stripe.
• Device and log data: browser type, device type, IP address, app errors, and usage analytics to help us improve the App.

How we use your information

We use your information to operate, maintain, and improve the App, and to provide the features you request.

• Authenticate you and keep your account secure.
• Save your personal content (bookmarks, notes, progress, favorites) across devices.
• Process subscriptions and manage access to paid features.
• Provide AI-assisted clinical documentation and study tools.
• Analyze usage patterns and fix errors.
• Communicate with you about account activity, support requests, or service updates.

How we share your information

We do not sell your personal information. We share data only with trusted service providers that help us run the App and when required by law.

• Lovable Cloud: hosts the App, provides backend database, authentication, and serverless functions.
• Stripe: processes payments and manages subscription billing.
• Google: provides OAuth sign-in and authentication services when you choose to sign in with Google.
• Analytics providers: help us understand app usage and improve performance.
• Legal authorities: when required by law, court order, or to protect our rights and users' safety.

Data storage and security

We store data in secure cloud infrastructure with encryption in transit and at rest. Access is restricted by authentication and role-based permissions. No storage system is perfectly secure, and we cannot guarantee absolute security of any information you transmit to us.

Data retention

We keep your account data and personal content for as long as your account is active. You can delete your personal content within the App at any time. If you delete your account, we will remove or anonymize your personal information within a reasonable time, except where retention is required for legal, billing, or security purposes.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. You can update your profile from the Account page, delete content you created, or contact us to request account deletion.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the App is used. You can manage cookie preferences through your browser settings. Analytics data is collected in aggregated or pseudonymized form.

Children's privacy

NorthAura Flow is intended for nursing professionals and students. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or your personal data, please contact us at: